Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
Flag Post

Gloss printout, ink comes off if touched.

HP Recommended
Microsoft Windows 10 (64-bit)

envy5020: Gloss printouts: Printing black and white jpg image but after hours ink comes off on fingers. New cartridges installed, no error messages. Does anyone know the reason and is there a cure. Does hp monitor these queries to see if they have the answer.

HP Support Agent
HP Support Agent
17,285 17,284 1,159 1,374
Message 2 of 2
Flag Post
HP Recommended

@Gronix, Welcome to the HP Support Community!


Have you tried printing on a US letter paper and check if the issue persists?

Does this happen only while printing on Photo papers? What type of photo papers are you using?

Do you see any leak on the black ink cartridge?


Make sure to use compatible ink cartridges


Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.


Also, perform step 3 and 13 mentioned in this document


Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation