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Gronix
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Message 1 of 2
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Gloss printout, ink comes off if touched.

aspire3
Microsoft Windows 10 (64-bit)

envy5020: Gloss printouts: Printing black and white jpg image but after hours ink comes off on fingers. New cartridges installed, no error messages. Does anyone know the reason and is there a cure. Does hp monitor these queries to see if they have the answer.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Gloss printout, ink comes off if touched.

@Gronix, Welcome to the HP Support Community!

 

Have you tried printing on a US letter paper and check if the issue persists?

Does this happen only while printing on Photo papers? What type of photo papers are you using?

Do you see any leak on the black ink cartridge?

 

Make sure to use compatible ink cartridges

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Also, perform step 3 and 13 mentioned in this document

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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