cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
113
Flag Post

Go printer reset

HP Recommended

Hi, we have been using our printer fine for about a year, then last night it started printing funny and missing half the words. 

we tried to use the clear and alignment settings to no avail so we reset to factory settings....

 

now it’s connected to the internet again but won’t print as cartridge is not enrolled in HP instant ink (although it should be and was working fine) anyone know what I am missing in the setup to get this working again?

1 REPLY 1
HP Support Agent
HP Support Agent
17,285 17,284 1,160 1,375
Message 2 of 2
Flag Post
HP Recommended

@Petewoodhead, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation