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Message 1 of 2
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Go printer reset

Hi, we have been using our printer fine for about a year, then last night it started printing funny and missing half the words. 

we tried to use the clear and alignment settings to no avail so we reset to factory settings....


now it’s connected to the internet again but won’t print as cartridge is not enrolled in HP instant ink (although it should be and was working fine) anyone know what I am missing in the setup to get this working again?

HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Go printer reset

@Petewoodhead, Welcome to the HP Support Community!


To assist you better, what model printer are you using?


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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