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‎03-09-2022 08:56 PM

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer

I received a cartridge with broken clip. I have tried the stupid virtual agent and no help. Only hours I'm available are from 10pm to 7am. No help with getting a human.. how can I get help

Category:
1 REPLY 1

‎03-11-2022 08:30 AM

HP Recommended

@MURPHY2018, Welcome to the HP Support Community! I’m here to help.

 

I see that you received a defective ink cartridge. Apologies for the inconvenience.

To assist you better, is this an HP regular ink cartridge or an Instant Ink cartridge?

Did you order it from HP Store online or via phone/chat?

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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