HI HAVE NEW PRINTER nd qhwn i pur in cRD # GOT ERROR MESSAGE

[BLACKWATERFOX]

I HAVE CODE UNK099

[Garp_senchau]

@BLACKWATERFOX,

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

[Mirian1111]

I am trying to finish my enrollment. When I press the button ENROLL it gives a message error "There was a problem finalizing your subscription (UNK099)

[Garp_senchau]

@Mirian1111, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The error message "There was a problem finalizing your subscription (UNK099)" typically indicates a problem with HP Web Services. Follow these steps to fix the problem:

Check if Web Services are Enabled: Ensure that web services are properly enabled. Follow the steps in Cannot connect to Web Services for guidance on how to enable web services.

Note: If you have an HP+ printer, web services are automatically enabled during printer setup. If you need to remove Web Services, perform a printer reset to restore factory default settings.

Finish Setting Up and Enrolling the Printer:

• If the Instant Ink Submit Order window is still open, click Enroll.
• If the window is not open, use the HP Smart app to set up the printer. See HP printer setup (HP Smart app) for more detailed instructions.
• If the printer is already set up but not enrolled, go to HP Instant Ink and click Sign Up Now.

Also, you may refer to this: HP Smart app errors during setup and account registration | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,