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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended

I enrolled by mistake to HP+ than suspended because i did not want to continue, now they donot let me cacncle and use not original toners despite that i am not active in HP+

1 REPLY 1
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Hi @EliHol,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

HP+ (Hardware as a Service Plus) is a subscription-based service offered by HP (Hewlett-Packard) that provides various benefits and features for HP printers. If you want to cancel or get rid of an HP+ subscription after it has been suspended, you should follow these steps.

 

Log into your HP account:

  • Visit the HP website and log in to your HP account using the credentials associated with your HP+ subscription.

Access your HP+ subscription:

  • Navigate to the section of your account where you can manage your subscriptions or services. The exact location of this option may vary depending on your region and the HP website's design.

Locate the HP+ subscription:

  • Look for your HP+ subscription in the list of active or suspended subscriptions. It should be listed with details about its status.

Cancel the HP+ subscription:

  • Select the option to cancel the HP+ subscription. This may involve clicking a "Cancel" or "Unsubscribe" button or following specific instructions provided on the website.

Follow any additional steps:

  • Depending on HP's policies and procedures, you may be asked to confirm your cancellation, provide a reason for canceling, or complete other necessary steps.

Verify the cancellation:

  • After you've initiated the cancellation process, double-check your account to ensure that the HP+ subscription has been successfully canceled and is no longer active or suspended.

 

Keep in mind that the exact steps and options may vary based on the specific HP+ subscription you have and the region you are in. It's important to review the terms and conditions of your subscription and any cancellation policies provided by HP to ensure a smooth cancellation process.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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