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‎05-19-2023 05:56 PM

HP Recommended
Product: HP LaserJet MFP M140we Printer

Printer tells me there is a problem with my HP account and I will be unable to print "very soon" unless the problem is resolved and I should go to my HP account.  I cannot print unless I hit the OK button.  This message and my need to hit the OK button happen every time I want to print. Very annoying.

No WebServices enabled. Never been a subscriber to any of HP services.

1 person had the same question
1 REPLY 1

‎05-23-2023 10:20 AM

HP Recommended

@APROBLEMOCC

 

Welcome to the HP support community.

 

I understand that you are getting an error while printing, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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