12-19-2019 11:27 AM
I notice that various drivers on the driver page for my laptop model is out of date and i have to manually install some of the newer drivers directly from intel. This includes the gpu driver. In order to install the latest gpu driver i have to force remove hp's driver otherwise the intel driver installer will throw an error. Due to the lack of up to date drivers it can result in incompatibilities and security risks which i am very concerned about. I also notice that the latest bios version is not listed on the website but is listed on the hp support assistant. It shows F.52 instead of F.60.
12-21-2019 02:30 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating )
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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