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‎02-21-2020 04:28 AM

HP Recommended
Product: 300 cartridge printing on an HP Deskjet F4580
Operating System: macOS 10.14 Mojave

So I've wasted 2 hours of my life trying to sort out a defective HP Black Ink cartridge which would print a shadow effect when printing. After a multitude of attempts to align, clean printhead etc etc I tried a new cartridge and the problem was gone.

 

But how do I try to get the cartridge replaced? HP seem to hide behind a wall of virtual online assistants which are useless. I just want a replacement for a defective HP product. Too much to ask?

1 REPLY 1

‎02-24-2020 09:22 AM

HP Recommended

@TimE3, Welcome to HP Support Community!

 

I understand you're looking for a replacement ink cartridge and I'd be happy to help.

 

Please reach out to the HP Support in your region regarding the cartridge replacement. Also, I will share the contact details in private if you're unable to reach the support team. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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