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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
TimE3
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HP 300 Black ink cartridge prints shadow effect - how to get this replaced?

HP Recommended
300 cartridge printing on an HP Deskjet F4580
macOS 10.14 Mojave

So I've wasted 2 hours of my life trying to sort out a defective HP Black Ink cartridge which would print a shadow effect when printing. After a multitude of attempts to align, clean printhead etc etc I tried a new cartridge and the problem was gone.

 

But how do I try to get the cartridge replaced? HP seem to hide behind a wall of virtual online assistants which are useless. I just want a replacement for a defective HP product. Too much to ask?

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@TimE3, Welcome to HP Support Community!

 

I understand you're looking for a replacement ink cartridge and I'd be happy to help.

 

Please reach out to the HP Support in your region regarding the cartridge replacement. Also, I will share the contact details in private if you're unable to reach the support team. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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