HP 4527 - cannot get it to print in colour

[namretaw]

I cannot get my HP4527 printer to print in colour.  I have uninstalled the device and reinstalled but no help.When printing up test it comes out in colour - but not when I am trying to print up word or pdf files.  I have turned it off and on again and followed the instructions to uninstall using the Windows + R button but it says that the printer is still in use and cannot uninstall it - although there is nothing in the print queue - I have replaced the colour cartridge and only use the HP ones.  Can someone please help?  Thank you

[asmita6658 · Accepted solution]

Hi @namretaw

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Please try adding the printer using TCP/ IP port - 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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