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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP Envy 6032 Printer
Microsoft Windows 8.1 (32-bit)

Hi, bought new HP Envy 6032 printer on 29.9.21which included a 5 month free ink cartridge trial.  I have followed all the steps in the 123 on-screen set up instructions AND taken advantage of the monthly instant ink plan but no mention or confirmation has been made of the free ink trial.  I have tried HP chat which could not resolve the issue and made a request for a return telephone call which has not been received. The offer must be claimed within 7 days and I am concerned I may have missed the the redemption process during set up. Your assistance would be appreciated, please.

Thankyou

TEF2

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@TEF2, Welcome to the HP Support Community! I’m here to help.

 

I understand you are looking for free Instant Ink months. 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@TEF2, Welcome to the HP Support Community! I’m here to help.

 

I understand you are looking for free Instant Ink months. 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thank you for your assistance. The matter is now resolved.

HP Recommended

@TEF2

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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