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HP 6830 Won't print black

HP Recommended
HP 6830
Microsoft Windows 7 (64-bit)

My 6830 just stopped printing black. Was printing fine last week but the cartridge ran low, so I bought a new 934 XL size black HP cartridge. Now blank pages. I already did all that is described here: https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-6830-Won-t-print-black/td-p/6502662 

I guess next step will be to get the "private message" with suggesting the next course of action. Thank you

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HP Support Agent
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Message 2 of 2
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HP Recommended

@LiorW, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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