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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP 6830 enroll in instant ink

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OfficeJet Pro 6830
Microsoft Windows 10 (64-bit)

I am replacing an HP 6830 (#1) which has unrepairable print head issues with another HP 6830 (#2) which I have.  #1 is registerd with HP Instant Ink.  #2 WAS registered with Instant Ink before obtaining and switching to #1.  Successfully navigated through replacement enroll process until it wants the printer claim code.  I am unable to print with #2 as it is not registered with Instant Ink and will not print.  So I determined the email address and put in for the code, red message:  "Printer Code not recognized.  Try again."  I have removed and reinstalled (twice) web services which results in a new email address for the printer but get the same result.  It's Sunday and support/chat is closed.

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Hi @jym99


Welcome to the HP Support Community. 


I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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