cancel
Showing results for 
Search instead for 
Did you mean: 
jym99
New member
2 1 0 0
Message 1 of 2
91
Flag Post
HP Recommended

HP 6830 enroll in instant ink

OfficeJet Pro 6830
Microsoft Windows 10 (64-bit)

I am replacing an HP 6830 (#1) which has unrepairable print head issues with another HP 6830 (#2) which I have.  #1 is registerd with HP Instant Ink.  #2 WAS registered with Instant Ink before obtaining and switching to #1.  Successfully navigated through replacement enroll process until it wants the printer claim code.  I am unable to print with #2 as it is not registered with Instant Ink and will not print.  So I determined the email address and put in for the code, red message:  "Printer Code not recognized.  Try again."  I have removed and reinstalled (twice) web services which results in a new email address for the printer but get the same result.  It's Sunday and support/chat is closed.

1 REPLY 1
HP Support Agent
HP Support Agent
9,824 9,827 865 1,037
Message 2 of 2
56
Flag Post
HP Recommended

HP 6830 enroll in instant ink

Hi @jym99

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation