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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
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HP 6960 920XL cartridge not recognized / automatic ink reorder?

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Thank you for your note, Jeet.  I am still without printer working...suspect cartridge is low or out of ink.  I am on the authomatic refill program, but have not received any notice for refill, nor has there been any indicator that cartridge is running low.  I should also add I've been on the first cartridge sent me for almost 10 MONTHS!  All has run smoothly until today when "cartridge problem" icon appeared and printing stopped.  Cartridge is installed correctly.    I may go to store to buy a new black cartridge, but if on auto refill program, perplexed as to how or why having to buy own cartridge.   ???   Any help most appreciated.


John (aka kilihiker)

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Hi John,

HP 920xl cartridges are intended for older printer models, those are not compatible with a 6960 printer and cannot be used with a such.


Please use the correct cartridges for your country as listed below:


As you’re subscribed to HP Instant Ink, as I could gather from your post, please contact HP Instant Ink support if cartridges haven’t been shipped.


You may follow below steps to get replacement cartridges shipped from within the HP Instant Ink account page:





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