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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Olivier-OCITS
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HP 6960 locked donc to hp instant link

HP Recommended
HP 6960
Microsoft Windows 10 (32-bit)

hi everybody,

 

i've got a 6960 from some months now, with a hp instant link cartridges, working' perfectly.

 

Unfortunatly, my son played a bit with it 😞 and now she's locked down to this message when i start it : this cartriges need an inscription to hp instant link. And i cannot do anything from there : no menu no nothing.

 

I've tried :

 

- remove - re-add cartridges 

- connect via usb > appears offline

- on my HP instant ink account, she's online 😑

- the wifi icon is blinking (but cannot configure wifi because i cannot access anything) 🙄

 

gniiiiii help ! 🙂 what could i do ? 

 

Thanks a lot guys,

Olivier 

 

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Olivier-OCITS, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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