HP 6968 Office Jet - new cyan HP cartridge put in and wont print blue.

[Lydia75]

I just replaced the HP cyan ink cartridge in my HP 6968 Office Jet and now blue won't print.  I've cleaned and aligned print heads and all colors are great, but no blue.  Was getting some streaks of blue in the beginning, but now nothing.  I've followed all the HP advice I could find - made sure the cartridge vents weren't clogged and have cleaned and alligned 5 times.  The printer diagnostics say all the cartridge are at a nearly full level.

Is it possible my cartidge is bad?  it isn't old.  I am on Instant Ink plan, so I'm sure it wasn't received long ago.  I have one more new cyan cartridge, but hate to waste the one I just put in which was new, and put in the unused one and still not have it work.

I have an important job to print and I'm panicked and frustrated.  I may have to take the job out to print and pay for it.

Thanks for any help.

[Rainbow23]

Hi @Lydia75,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing print quality issues with your HP OfficeJet 6968 all-in-one Printer.

Please follow the steps from this document.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lydia75]

As I indicated in my text I had performed all the steps in rhe document before posting my issue.

However I did it all again, and the same results....no cyan blue prints on any report.

Additionally, I had 1 new cyan cartridge, so I decided to put it in, which was my last ditch effort.  The one I replaced was new, so I was reluctant, and didn't want to waste a cartridge.  Nothing changed - no blue prints.

I'm an HP instant ink customer and never buy cartridges outside the program.

What options are left?  I'm on SSI and hate to pay for maintenance or a new printer if I don't have to.

[Rainbow23]

Hi @Lydia75,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Keep me posted and have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.