Had my ink cartridges refilled at a local Costco. Replaced the ink and received an error message. Checked the web and this community. Followed one persons messages and it ended with no solution. Hoping to reopen the conversation and see if there is a way to make this work. Any suggestions or did I just waste money refilling them?
The most recent version of firmware for this printer provides a network update.
Any version of the firmware would include the Security measures.
What is going on?
The chips in HP cartridges are not meant to be "reused" - they don't reset just because you put more ink in the cartridge.
The Dynamic Security setup (for printers manufactured after December 1, 2016) may prevent use of non-HP ink.
The cartridges might just be "bad" or at least unreadable, unusable for other reasons.
Regardless of the reason / cause,
There is no "fix" and no support for "refilled" or "re-manufactured" or Non-HP cartridges.
Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor(Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory>Topic >Subtopic
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".