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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
James1010
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Message 1 of 2
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HP 6978 does not recognize refilled ink

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Had my ink cartridges refilled at a local Costco. Replaced the ink and received an error message. Checked the web and this community. Followed one persons messages and it ended with no solution. Hoping to reopen the conversation and see if there is a way to make this work. Any suggestions or did I just waste money refilling them?  

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Dragon-Fur
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@James1010 

 

You might have wasted your money. 😞

 

If your printer was manufactured after December 1, 2016, it is subject to Dynamic Security.

 

This printer model / series was introduced in mid-2016

 

YOUR printer might have been manufactured during that time or a bit later (production of successful series sometimes continues for a while, maybe a number of months).

 

HP Printers - Dynamic Security Enabled Printers

 

The firmware, once installed, cannot be "undone".

The most recent version of firmware for this printer provides a network update.

Any version of the firmware would include the Security measures.

 

What is going on?

 

  • The chips in HP cartridges are not meant to be "reused" - they don't reset just because you put more ink in the cartridge.
  • The Dynamic Security setup (for printers manufactured after December 1, 2016) may prevent use of non-HP ink.
  • The cartridges might just be "bad" or at least unreadable, unusable for other reasons.

 

Regardless of the reason / cause,

There is no "fix" and no support for "refilled" or "re-manufactured" or Non-HP cartridges.

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

 

Dragon-Fur

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