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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JElvidge
Level 1
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Message 1 of 2
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Solved!

HP App will not let me proceed with activating HP+ for the instant ink offer

HP Recommended
HP OfficeJet Pro 8035a

I am setting up my new printer.  I have an HP account and downloaded the HP App to my phone.  It has found my printer, but it will not let me activate HP+.  When I click continue it goes to a popup box that tells me what I have to agree to, but there are no options to accept.  I can only close the popup and go back to the Activate screen.  If I click continue, after looking at the agreement popup, it just returns me to the agreement popup.

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JElvidge
Author
Level 1
2 1 1 2
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HP Recommended

I called support and it took 1.5 hours to finish enrollment.  They were great!  The program just kept hanging up.  The customer service rep with the HP+ section figured out how to get around and through the process.

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JElvidge
Author
Level 1
2 1 1 2
Message 2 of 2
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HP Recommended

I called support and it took 1.5 hours to finish enrollment.  They were great!  The program just kept hanging up.  The customer service rep with the HP+ section figured out how to get around and through the process.

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