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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-14-2021 12:53 PM - edited ‎01-14-2021 02:30 PM

HP Recommended
Product: HP OfficeJet Pro 8035a

I am setting up my new printer.  I have an HP account and downloaded the HP App to my phone.  It has found my printer, but it will not let me activate HP+.  When I click continue it goes to a popup box that tells me what I have to agree to, but there are no options to accept.  I can only close the popup and go back to the Activate screen.  If I click continue, after looking at the agreement popup, it just returns me to the agreement popup.

3 people had the same question
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‎01-14-2021 02:29 PM

HP Recommended

I called support and it took 1.5 hours to finish enrollment.  They were great!  The program just kept hanging up.  The customer service rep with the HP+ section figured out how to get around and through the process.

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1 REPLY 1

‎01-14-2021 02:29 PM

HP Recommended

I called support and it took 1.5 hours to finish enrollment.  They were great!  The program just kept hanging up.  The customer service rep with the HP+ section figured out how to get around and through the process.

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