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‎07-09-2022 06:07 PM - last edited on ‎07-10-2022 07:28 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

Hi all, 

 

My printer ran out of ink and I thought, "That's curious, I thought I had an instant ink subscription, and I think I recall seeing it bill my credit card."  Checked, and sure enough, a recurring payment.  But when I log into instant ink, it finds my printer and then doesn't seem to think I have an instant ink account.  Furthermore, my printer ran out of ink and narry a word from HP instant ink.

 

HP doesn't have any real people to discuss this issue with.  So here I am.  Do I just cancel instant ink payments via the credit card and buy the ink in the store?

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1 REPLY 1

‎07-11-2022 07:08 AM

HP Recommended

Hi @NicSD,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are enrolled in instant ink service but did not receive replacement inks

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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