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‎05-21-2022 02:51 AM - last edited on ‎05-21-2022 10:23 AM by Retired

HP Recommended
Product: HP ENVY 5010 All-in-One Printer
Operating System: Microsoft Windows 11

I have an HP instant ink subscription and while I was printing, 15 pages of my plan were printed with an empty cardridge, so these are useless, but I will pay for them anyway... Can someone help me for tis issue, I don"t want to pay for pages that are useless.

1 REPLY 1

‎05-24-2022 01:02 AM

HP Recommended

@Manou2

 

Welcome to the HP support community.

 

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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