cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
91
Flag Post

HP Cartridge 680 - Printing only Magenta color

HP Recommended
HP Deskjet Ink Advantage 2135
Microsoft Windows 7 (32-bit)

Hello, 

 

My HP 2135 printer has been giving issues from the past 4-5 months . Specifically , the color cartridge is not printing any other color apart from majenta  ( it is a HP 680 Tri Color Ink Cartridge ) . 

 

I have tried replacing the cartridge with a new one , but the problem still occurs .

 

I have already run the Print & Diagnostics tool, cleaned the print-head multiple times . 

 

Any suggestions ? 

1 REPLY 1
HP Support Agent
HP Support Agent
24,468 24,354 1,352 1,435
Message 2 of 2
Flag Post
HP Recommended

@Murtaza_1607

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

If you have done all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation