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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mathewpalmer97
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HP DeskJet 2600 Series AIO doesn't print properly.

HP Recommended
HP DeskJet 2632
Microsoft Windows 10 (64-bit)

Hi everyone, the problem I'm having with my printer is as follows...

 

I have the correct HP ink cartridges installed into the printer, both my PC (Windows 10 OS) and the app on my iPhone 7+ tell me that I have all ink in my coloured ink cartridge and half in my black cartridge. However when I try to print anything out (specifically in colour as it's been what I've been testing to try and fix the printer) I only get blue and brown printed out, if there is anything black that's meant to be printed it goes blue too. I have tried re-alignment of the printer several times... it aligns it properly but doesn't fix the colour change, and I've also used the built-in cleaning service on the app. I've also check the cartridges and there is no plastic over it that may stop the ink from being used.

 

Please could I get some help as I wouldn't want to have to spend £45 minimum on a new printer when I have one that seems to be 50% functional

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Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @mathewpalmer97,

  

If you have already performed the steps from the document Black or Color Ink Not Printing, and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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