• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

While printing the icon with the "world" start flashing orange light and the icon with the envelop start flashing also on the printer screen and the printing process stop. It seems that it start connecting with Istant Ink service to "tell" the cartridge status but while doing it the printer is not able to continue the job. this is my idea.

When it stops it prints a black line on the sheet, I haven't understood if this happen cause the printed sheets block the exit of the last or not.

3 REPLIES 3
HP Recommended

Hi @Pelagia2441,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing flashing light issues with your HP Deskjet 3700 All-in-One printer.

 

In order to isolate the issue, let me know if you are using instant ink cartridges.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
HP Recommended

Hi, thank you!

Yes I use Istant Ink.

It sends me the cartridge when it is running off.

 

HP Recommended

Hi @Pelagia2441

Thank you for replying to us.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.