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‎02-09-2022 01:48 PM - last edited on ‎04-09-2022 09:09 AM by Retired

HP Recommended

Hi

I've just installed new black & colour cartridges for the first time, but the black is not printing. I was sent the cartridges by Instant Ink so I know they are the right ones.

Any suggestions please?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2022 02:06 PM

HP Recommended

@Carolmaria

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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1 REPLY 1

‎04-10-2022 02:06 PM

HP Recommended

@Carolmaria

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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