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‎07-10-2019 06:04 AM - last edited on ‎07-10-2019 02:48 PM by Retired

HP Recommended
Operating System: Unknown

Hi FeliceFEWI

I had a problem with my 3830. I followed the instructions to manually clean the black cartridge and now I cannot print anything at all as paper jams evry time!

 

See my post “Officejet 3830 problems” for the full story.

1 REPLY 1

‎07-15-2019 05:09 PM

HP Recommended

From your other posts I see that you have resolved the carriage jam message but are still having issues with your printer not printing black, even after replacing the black cartridge.   

 

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.

You mentioned your printer is under warranty, I suggest you contact HP for warranty repair.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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