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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-07-2019 04:12 AM

HP Recommended

black cartridge does not work, even though I have done the nozzle cleaning and all other maintenance as explained in the manual by HP ONLINE Support. very, very often

HP opened a support case, but I cannot get hold of them by any means (phone / email...), -> BAD SUPPORT

3 REPLIES 3

‎12-07-2019 10:12 AM

HP Recommended

@mike_trudering

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


 

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‎12-11-2019 01:10 PM

HP Recommended

Printer is registered for INSTANT INK, No advise helped to solve the issue, today I bought and installed a new black cartridge (HP304 XL) , Problem is now solved

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‎12-12-2019 07:51 AM

HP Recommended

@mike_trudering

 

It seems like the black ink cartridge was defective. As you are enrolled in Instant Ink, I can help you with a replacement black instant ink cartridge.

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

KUMAR0307
I am an HP Employee

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