12-07-2019 04:12 AM
black cartridge does not work, even though I have done the nozzle cleaning and all other maintenance as explained in the manual by HP ONLINE Support. very, very often
HP opened a support case, but I cannot get hold of them by any means (phone / email...), -> BAD SUPPORT
12-07-2019 10:12 AM
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
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12-12-2019 07:51 AM
It seems like the black ink cartridge was defective. As you are enrolled in Instant Ink, I can help you with a replacement black instant ink cartridge.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
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Keep me posted.
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