HP Dumb. All-In will not let me update billing info and has suspended my account!

[joshcsmith13]

It has been well over a week since the Shipping & Billing page of my Account management page has quit working.  It briefly shows the saved payment information, then disappears, with no way to update it.  At the same time, my credit card was cancelled for fraudulent use elsewhere.  This means that when HP tried to bill me, the charge was rejected, and now they have remotely disabled my printer!!! 😠  It's not my fault that you aren't being paid, if you won't let me update my payment information!!

I have called support no less than three times, and asked to speak to a manger, only to be told that this is a known issue and that they're working on it.  HOW CAN THAT BE???  (For 2+ weeks!!??)

[joshcsmith13]

Has anybody else had trouble with the Shipping & Billing page of their Account?

I seriously cannot believe that if there are more people than me who have this problem that they would not have fixed it by now.

[Dragon-Fur]

@joshcsmith13 

Welcome to the HP English Community --

The "what if / someone else" might not matter --

Any solution is perhaps tied to "your" account and not necessarily anyone else's experience.

Any problem(s) can be sorted --

You will need an HP Agent who can access to your account details.

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

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[joshcsmith13]

Thank you for the reply, Dragon Fur.  While I agree with the premise of your response, I would not have bothered coming here to try to get some visibility to this issue if 3+ "Pro Support" agents on the phone had not told me this was a "known issue" and they are working on it.  

If this isn't a "known issue", then I should be getting some personalized assistance.  

At the moment, I cannot print because they have disabled my account!!

[Dragon-Fur]

@joshcsmith13 

You are welcome.

The intent of my answer - FYI only -

Personalized assistance must come in the form of an HP Agent that finds your post and responds here or by you contacting Instant Ink Support when and if that is possible that you do so.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"