11-12-2019 04:11 AM
Yesterday my printer was just fine until today.
My HP ENVY 4520 seems to have a blockage with the MAGENTA color.
I did every test that the product allows you to do in order to get the colors to show up, but no luck.
Can anyone please relate? If so, what was your solution?
11-14-2019 12:18 PM
Welcome to the HP Support Community.
Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.
Make sure to load the input tray with plain, white paper.
On the printer control panel, swipe the display to the left, and then touch Setup.
Swipe up on the display, and then touch Print Quality Report.
Let me know if you see any Magenta on this report.
Please perform the steps you haven't from this document: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047184...
If the issue still persists, please replace the Magenta cartridge.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee