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HP ENVY 4520 Only prints in green or red

My HP ENVY 4520 only prints out in green or red.
My ink levels are high, 60% Colour and 80% Black.


When I choose to print in B&W it doesn't print at all, it makes noises but the paper comes out blank.

I have used every troubleshooting I can find, I have the latest update, I have cleans everything.

Whats wrong?

HP Support Agent
HP Support Agent
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HP ENVY 4520 Only prints in green or red

Hi @LouiseKallin


Welcome to the HP Support Community. 


Appreciate you trying the steps. Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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