HP ENVY 5010 All‑in‑One Printer says it's offline

[Mags7184]

Hi, 

I've been trying to have a shipment of ink sent for a couple weeks now but instant ink says that my 

HP ENVY 5010 All‑in‑One Printer is offline. I have checked on the printer, reset the wifi connection and it says it is connected successfully. I've done the hp doctor app and it says the problem was fixed but it is still registering as offline. I have never had a problem with the connection before and I am still able to print wirelessly from my phone and laptop. However,r I have not had a shipment of ink since lockdown began in the UK as I have not needed to print much. I am now almost out of ink and cannot find any way to have my printer register on the website/app as online. 

[Riddle_Decipher]

@Mags7184 I recommend you click here to turn off the web service when done successfully, go ahead and click here to turn on the web services, and check if it works,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages

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