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Lucy65
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HP ENVY 5010 Cartridge Problem

HP Envy 5010
macOS 10.13 High Sierra

My new Printer HP Envy 5010 says " At least one of the cartridges has a problem" - I have tried everything and re-loading and turning printer off and on.  These are new cartridges that I installed today and they just wont work - has anybody got some ideas?  Many thanks.

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HP ENVY 5010 Cartridge Problem

@Lucy65, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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TEJ1602
I am an HP Employee

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