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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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HP ENVY 5030 – Black instant ink cartridge does not print

HP Recommended
HP ENVY 5030
macOS 10.15 Catalina

Over the past year the quality of the black ink printing has deteriorated despite following your suggestions in other posts. Now it’s stopped printing using black ink altogether. I only use the printer a few times a year.

 

– Have switched it off and on again

– I’ve cleaned the ink cartridge

– I’ve replaced the ink cartridge with a new instant ink cartridge

 

Please can you advise how to get your product to work again?

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HP Support Agent
HP Support Agent
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@rustyyy, Welcome to HP Support Community!

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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