Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended


HP ENVY 5055 Cartridge Problem

ENVY 5055
Microsoft Windows 10 (32-bit)
Hello! My HP ENVY 5055 is giving me a "Cartridge Problem" error and a prompt to reinstall the color cartridge. I have tried that several times to no avail. The printer has been restarted and the software is up to date. If customer support monitors this forum, could you please send me new instant ink cartridges? Thank you!
HP Support Agent
HP Support Agent
9,117 9,120 803 970
Message 2 of 2
Flag Post
HP Recommended


HP ENVY 5055 Cartridge Problem

Hi @jamescrackcorn


Welcome to the HP Support Community. 


Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation