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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kate2019
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HP ENVY 5055 "use SETUP cartridges" Issue

HP Recommended
hp envy 5055
macOS 10.12 Sierra

I don't have the SETUP cartridges nor can I return this printer. I bought the 65 black in and tri color ink from Target, but it doesnt work because its not the Setup ink... can anyone please help me bypass this?

 

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TEJ1602
HP Support Agent
HP Support Agent
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@Kate2019, Welcome to HP Support Community!

 

The only option is to perform an OOBE reset on the printer.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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