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mrsfixitnomr
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HP ENVY 5660 Not connecting to server and thus will not connect to HP instant ink

HP ENVY 5660 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

The message that I am getting while trying to connect the printer to instant ink, scan to email, connect web services is "Server Problem: The printer could not run the Web Access Test. The internect connection and Web Services might still be functioning properly. Try again later." 

 

WiFi is connected. I can print from my mobile device to the printer. I can copy from the device itself.

I cannot scan from the device to an email address (assume this is because the issue is a server one), and I will lose my ability to print at all once my ink runs out (unless I go buy HP ink cartridges and cancel my HP instant ink sub).

 

I have trouble shot already by running HP scan doctor, updating router and printer, changing to the Manual IP address and DNS to manual (8.8.8.8 and 8.8.4.4 ) as posted in other forms. No luck with anything workings. Still popping the error message that there is a server problem. I have reset all devices including printer, router, etc. I have also disconnected from the wifi and reconnected to make sure I am on 2G and not 5G. Nothing is working.

 

Also, not using a proxy.

 

Any other advice.

 

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HP Support Agent
HP Support Agent
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HP ENVY 5660 Not connecting to server and thus will not connect to HP instant ink

Hi @mrsfixitnomr

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please reach out to the HP Support in your region regarding this issue. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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