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Common problems for HP+ PLANS: INK AND TONER
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HP ENVY 5660 Not connecting to server and thus will not connect to HP instant ink

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HP ENVY 5660 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

The message that I am getting while trying to connect the printer to instant ink, scan to email, connect web services is "Server Problem: The printer could not run the Web Access Test. The internect connection and Web Services might still be functioning properly. Try again later." 


WiFi is connected. I can print from my mobile device to the printer. I can copy from the device itself.

I cannot scan from the device to an email address (assume this is because the issue is a server one), and I will lose my ability to print at all once my ink runs out (unless I go buy HP ink cartridges and cancel my HP instant ink sub).


I have trouble shot already by running HP scan doctor, updating router and printer, changing to the Manual IP address and DNS to manual ( and ) as posted in other forms. No luck with anything workings. Still popping the error message that there is a server problem. I have reset all devices including printer, router, etc. I have also disconnected from the wifi and reconnected to make sure I am on 2G and not 5G. Nothing is working.


Also, not using a proxy.


Any other advice.


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Hi @mrsfixitnomr


Welcome to the HP Support Community. 


Appreciate you trying the steps. Please reach out to the HP Support in your region regarding this issue. 


Have a great day! 


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