HP ENVY 6200 Cartridge Failure

[Bumblesdad]

I have had my HP ENVY 6234 printer since October 2018 and have used the HP Instant Ink program exclusively since then with no issues at all.

Recently (past 3/4 days), when I have gone to print something, the printer has come back with a 'Cartridge problem' error for the black cartridge. I have removed and reinserted the black cartridge and this initially sorts the problem only for it to reoccur the next time I need to print something.

This morning I received the same error message but now I'm not able to fix the problem by removing/inserting the cartridge.

I have cleaned both sets of contacts. I have rebooted the printer and I have followed all of the instructions provided by the Virtual Agent. All to no avail.

I have logged into the printer's embedded web server and seen the message 'Cartridge Failure'.

Prior to the issue there was about a third of a cartridge worth of ink remaining and so the automatic resupply has not started for this cartridge.

Is there any way I can arrange for a new black cartridge to be sent to me so that I can ascertain whether it's a cartridge or printer issue?

Many thanks

[asmita6658 · Accepted solution]

Hi @Bumblesdad

Welcome to the HP Support Community. 

I have sent you a private message with further details. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!