02-19-2020 11:17 AM
I pay for HP instant ink.
I have just printed something, and then it came up asking me to remove the cartridge and reinstall it.
This is the black cartridge. I have read replacing it, but I have not yet been sent another.
Can someone please advise how I rectify this issue, quickly.
02-22-2020 02:50 AM
Welcome to the HP Support Community.
Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge
Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
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