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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mipta
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HP ENVY 6220

HP Recommended
HP Envy Photo 6220
Microsoft Windows 10 (64-bit)

my printer is registered in instant ink

but instant ink cannot establish the connection to the printer.

mipta_1-1601127337413.jpeg

 

and print cartridges are not recognized

mipta_2-1601127337417.jpeg

 

what I have to do to correct the error?

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mipta
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my printer is registered in instant ink

 but instant ink cannot establish the connection to the printer.

Instant Ink.JPG

and print cartridges are not recognized

Instant Ink 2.JPG

what I have to do to correct the error?

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TEJ1602
HP Support Agent
HP Support Agent
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@mipta, Welcome to HP Support Community!

 

I see that you have issues with your Instant Ink Account, let us try to isolate and resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try these steps to re-enable the web-services -

 

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

 

Reboot the devices.

 

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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mipta
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Hello
thanks for your feedback but it was nothing new for me.
I have already carried out these steps without success, these instructions are on the hp support web page!
I've already canceled the instant ink because I haven't heard nothing from hp support switzerland and i need to print!
greeting
mipta

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TEJ1602
HP Support Agent
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@mipta

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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