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‎05-20-2023 05:26 PM

HP Recommended
Product: HP ENVY 6420e All-in-One-Drucker
Operating System: Microsoft Windows 11

Hi everyone, I'm trying to keep this brief.

I bought a printer on eBay, I'm trying to set it up for HP+ cloud services but it was showing me that it is already registered to a previous owner. (Error Code: UA_400_EB000U0004)

So I contacted the eBay seller who removed the printer from his account.


After a reset of the printer to Factory Setting with HP Erase Secure and a nth new setup, it does not show me the previous error of "the printer is connected to another account" but I still cannot add the printer to my account, but now because of another problem that I cannot neither understand nor solve.

(Error Code: UA_400_EB000U0410)


Thank you.

1 REPLY 1

‎05-23-2023 11:55 AM

HP Recommended

Hi @Achrafus,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with registering the printer on the HP+ account.

 

Please follow the steps from this link: https://support.hp.com/in-en/document/c06986230 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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