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‎04-09-2020 12:57 PM

HP Recommended
Product: HP ENVY PHOTO 6230

I have just received my first instant ink delivery for a new Envy Photo 6230 printer. When the tri colour cartridge was installed an error message appears on the screen - asking me to remove and replace the cartridge as it is not installed correctly. 

When I reinstall the empty cartridge the message does go away - so I would guess that this proves it is a defect cartridge  I received through instant ink.
After following all the Virtual Chat instructions I have been unable to remove this message and print. 

I am also unable to speak with someone through Messenger, WhatsApp or by telephone.

Please can someone help?

1 person had the same question
1 REPLY 1

‎04-12-2020 03:54 AM

HP Recommended

Hi @GFDF1

 

Welcome to the HP Support Community. I'd be happy to help you with the ink cartridge error. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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