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‎02-03-2020 03:36 PM

HP Recommended
Product: HP ENVY Photo 6234 printer
Operating System: macOS 10.14 Mojave

Using an HP EnVY Photo 6234 printer. Shows the error when switched back on after updating everything "Server Problem, Cannot connect to web services, etc". Have been through all advice provided by HP and still doesn't work. Any thoughts gladly received

 

1 person had the same question
1 REPLY 1

‎02-06-2020 07:35 AM - edited ‎02-06-2020 07:37 AM

HP Recommended

Hi @UncleBob2

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Have you tried printing a document from the MAC to check if that works?

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Restart the network devices

  1. Turn off the Router, Printer, and the MAC/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the MAC/ mobile devices.

If the issue persists, restart web services on the printer 

Refer to this document to know how to turn off web services. To turn on, you may follow the steps in this document.

 

Make sure the printer is connected to the Internet. Either 2.4GHz or 5GHz network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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