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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-17-2020 06:43 PM

HP Recommended
Product: ENVY photo 7155
Operating System: Microsoft Windows 10 (64-bit)

My ENVY Photo 7155 worked great until  I was sent a replacement cartridge from Instant Ink. Since I received the replacement cartridge, all I get is a message to "remove and reinstall" the supposedly "new" cartridge. I contacted Instant Ink and they sent another black cartridge with the same result. All I get is a message to remove and reinstall the cartridge. 

I have tried the solutions suggested in other posts about cleaning the heads, running a soft reset, and, finally the hard reset where I removed the cartridges, unplugged from the wall, and held the power button. This is VERY frustrating!

1 REPLY 1

‎06-23-2020 02:17 AM

HP Recommended

@2wheelin, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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