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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Gtucker123
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HP ENVY Photo 7855 All-in-One Printer--Cartridge Error

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HP ENVY Photo 7855 All-in-One Printer
Microsoft Windows 10 (64-bit)

I received a new black ink cartridge and have replaced it in my printer. However each time I close the lid, I get a "cartridge problem" error.  It says to remove the black cartridge and reinstall it properly,  I did as suggested.  No luck.  I removed cartridges, unplugged everything, let it sit, pressed the power button for 30 seconds to drain any power, plugged it all back in.  Still get the error.   I cleaned the contacts.  Nothing.   I was able to print in single cartridge mode with only the tri-color.  Realizing I'm not able to use black ink, I went out and purchased an ink cartridge off the shelf and tried that...Same error. My printer is out of warranty  and I'm not sure where I can go to repair the printer.

 

Any other suggestions? Thank you.

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Jay_G24
HP Support Agent
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Hi @Gtucker123

  

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Jay_G24
HP Support Agent
HP Support Agent
12,717 12,686 984 1,116
Message 2 of 2
Flag Post
HP Recommended

Hi @Gtucker123

  

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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