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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-14-2025 07:43 PM

HP Recommended

HP ENVY6065e instant ink cartridge too big for my printer..doesn’t  fit in the slot and the door will not close!  received 67/305 from hp

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1 REPLY 1

‎04-15-2025 03:57 PM

HP Recommended

Hi @Ad20251,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer cartridges!

We're thrilled to have the opportunity to assist you and provide a solution.

 

It sounds like the cartridge you received isn't compatible with your HP ENVY 6065e printer. The correct cartridge for the HP ENVY 6065e should be the HP 67 ink cartridge. The issue you're facing could be due to receiving an incorrect version or type of cartridge. Here are the steps to resolve this problem:

Verify Correct Cartridge:

  • Ensure that the cartridge model is HP 67. Sometimes confusion can arise with different regional versions or extra-large options. Your printer should use standard HP 67 or HP 67XL cartridges.

Check Packaging:

  • Double-check the packaging and the cartridge itself to make sure it's labeled properly. Sometimes there can be an error in packaging.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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