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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
IainMM
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HP Envy 4500 photo paper sticking it is 280 mg and 210 mg

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Envy 4500

I am trying to print on photo paper on HP Envy 4500.  It keeps jamming.  I am printing through the app and it does not work.  It keeps jamming.  I am selecting photo paper on the app when I print.  The paper is either 280mg or 210 mg.  Can anyone help?

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Kumar0307
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Hi @IainMM

Welcome to the HP Support Community. I'd be happy to assist you.

  • From which device are you trying to print?
  • Are you using the HP Smart app to print?
  • What type and size of photo papers are you using?
  • Have you tried printing on a US letter size sheet and check if it prints fine?

To know how to load the photo papers, kindly refer to this document.

To know the Paper-handling specifications of the printer, click here

 

To resolve paper jam issues, refer to the steps in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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