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‎11-02-2020 01:57 PM

HP Recommended

My HP Envy 4520 prints the top half and not the bottom half of every third line.  What is problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2020 06:57 AM

HP Recommended

@jfgjr, Welcome to the HP Support Community!

 

Are you printing from a Win PC or a MAC?

Try making a standalone copy oin black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the estimated ink levels and replace any low/empty ink cartridges.

 

Perform steps 10 and 8 respectively from this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎11-05-2020 06:57 AM

HP Recommended

@jfgjr, Welcome to the HP Support Community!

 

Are you printing from a Win PC or a MAC?

Try making a standalone copy oin black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the estimated ink levels and replace any low/empty ink cartridges.

 

Perform steps 10 and 8 respectively from this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎11-09-2020 01:20 PM

HP Recommended

It appears that cleaning the cartridges in the process noted below has helped.  Thank you for your assistance.

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‎11-09-2020 02:00 PM

HP Recommended

@jfgjr

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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