cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jfgjr
New member
2 1 0 0
Message 1 of 4
153
Flag Post

Solved!

HP Envy 4520

HP Recommended

My HP Envy 4520 prints the top half and not the bottom half of every third line.  What is problem?

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
24,226 24,192 1,720 2,058
Message 2 of 4
Flag Post
HP Recommended

@jfgjr, Welcome to the HP Support Community!

 

Are you printing from a Win PC or a MAC?

Try making a standalone copy oin black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the estimated ink levels and replace any low/empty ink cartridges.

 

Perform steps 10 and 8 respectively from this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
24,226 24,192 1,720 2,058
Message 2 of 4
Flag Post
HP Recommended

@jfgjr, Welcome to the HP Support Community!

 

Are you printing from a Win PC or a MAC?

Try making a standalone copy oin black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the estimated ink levels and replace any low/empty ink cartridges.

 

Perform steps 10 and 8 respectively from this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
jfgjr
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

It appears that cleaning the cartridges in the process noted below has helped.  Thank you for your assistance.

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
24,226 24,192 1,720 2,058
Message 4 of 4
Flag Post
HP Recommended

@jfgjr

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation