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Vikas41
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HP Envy 4524 says cartidge incompatible after driver reinstal

HP Envy 4524
Microsoft Windows 10 (64-bit)

Hello

 

I have an instant ink subscription

 

My printer says incompatible cartridge after I reinstalled the drivers

I have tried reinstalling the cartridge/powered it on /off, cleaned contacts etc.

When I logon to hpconnected it does show the printer

 

I couldn't find a contact number to talk to

 

Any ideas?

 

Regards

 

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Message 2 of 2
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HP Recommended

HP Envy 4524 says cartidge incompatible after driver reinstal

Hey there! @Vikas41

 

Have you tried checking with a different ink cartridge?

 

Replace low, empty or faulty ink cartridges on your printer.

 

Remove, inspect, then reseat the ink cartridges

 

Clean the electrical contacts

 

Refer this article to know more information about ink cartridges issues. Click Here

 

If the issue still persists after trying out the steps and if you have enrolled in the instant ink program, share us few details in a private message, so I can initiate an order to ship you the replacement ink cartridge.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Hope to hear from you soon!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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