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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Charlie1233
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Message 1 of 2
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HP Envy 4527 Instant Ink Problem

HP Recommended
macOS 10.15 Catalina

Hi, I have been signed up with the instant ink cartridge for a few years.  They sent me the last ink cartridge through a few months ago.  I have recently replaced it and it was all working fine, then all of a sudden today it stopped printing with an error message on my computer.  I tried to log into my HP account but it seemed to lock me out and I am unable to log back in, even when trying I have forgotten my password or username.  I cannot find a telephone number anywhere to call them, please can you advise if there is a number to call?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Charlie1233 I recommend you click here to turn off the web service when done successfully, go ahead and click here to turn on the web services, and check if it works,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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